+ What about shipping costs and returns?
We offer FREE shipping worldwide, with tracking number. Returns are accepted within 30 days after your order. Return costs are not covered.
+ Where are your office located?
Our headquarters are located in Melbourne, Australia. Our warehouses are located in USA, AU and China.
+ How will my order be shipped to me?
All of our items are shipped via with tracking number.
+ How long will it take to ship my order?
We will process your order within 2-5 business days. Once your order ships, it may take around 7 - 18 days for your order to arrive, depending on your residential address. (Potential delays due to COVID-19, however almost 90% of customers receive their items within 3-4 weeks at the latest).
+ What is your return policy?
We offer a 30 day money back guarantee on eligible items. If you are not 100% satisfied with your purchase simply contact us at firstname.lastname@example.org within 30 days of ordering your item and we will gladly walk you through returning your order to us for a refund.
+ There is a problem with my order. What do I do?
Please contact us here or at email@example.com and we will work to correct the problem as soon as possible.